Shipping & Handling
I aim to dispatch orders for original artwork within 2 business days. Mail club orders are sent out starting on the 6th of each month for the cycle just completed (so if you subscribe between July 19th and August 5th, mail will start being shipped out on August 6th for that cycle, and should arrive with you before the end of the month).
All orders are shipped via Royal Mail in the UK. It is strongly advised to use tracked shipping options when purchasing limited edition prints or reduction prints as these cannot be easily replaced.
Refunds & Returns
Returns are accepted within a 30 day window from the date of your purchase. If you wish to return an item, it must be shipped back in its original packaging, undamaged and unused. Once the item has been received and inspected, if eligible a refund will be processed back to your original payment method within 5-7 days.
If you would like to initiate a return, please get in touch with me and be sure to include your order number and name.
Damaged & Lost Orders
I will always strive to package your order as securely as possible. However, if your order arrives damaged, please get in touch so I can help resolve the issue. Where possible, I will try to replace your order, but in the case of reduction prints or limited editions this may not be possible.
If your order is lost, please get in touch so I can sort out a solution. This may either be a partial or full refund depending on the circumstances, or sending out a replacement free of charge.